We will also notify you of the approval or rejection of your refund. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We reserve the right to refuse and return any parts that we find to have been installed, used, or do not meet the above return criteria. Check container thoroughly to avoid throwing away parts that may be wrapped in packing materials.Īny part returned without a Return Authorization Number will become the property of PURE FJ CRUISER and will not be eligible for credit. Verify that all parts are received and in undamaged condition. Please open and inspect your shipment immediately upon arrival. **** ALL SALES ARE FINAL AFTER 14 DAYS **** All returned packages must be marked with a Return Merchandise Authorization Number, which can be obtained by calling or emailing Customer Service and shipped, freight pre-paid, to the address below: Special order parts, used parts or electrical parts are NOT RETURNABLE. Per terms of sale, we charge a 15% restocking fee on any item returned. Once claims are finalized with the shipper, only then will we send out the replacement parts.įor convenience, you have 14 days from the date of purchase. If you receive a part damaged you must contact your local Fedex OR UPS OR US Post Office within 48 hours to file a damage claim for replacement. If any parts are missing, please contact us at and we will gladly research your question. Please do not put yourself into an emergency situation requiring “Air” Fedex service (even when an error on our part has occurred). Please do not disassemble your vehicle or render it inoperative until you have verified that the enclosed products are correct and complete. We must be notified within 24 hours of delivery of any missing parts! Every case is handled differently depending on circumstances and we do try very hard to be fair. Restocking fees vary but are typically 10-35%. In addition, a restocking fee may be charged if items are not resalable as new or returnable to our suppliers. ![]() If an item had free shipping, of course, shipping actually was paid by us and actual shipping charges will not be refunded and will be deducted from any refunds. In most cases, shipping charges incurred to you will not be refunded.
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